[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.enterplus.sk\/stornovanie-objednavky\/#Article","mainEntityOfPage":"https:\/\/www.enterplus.sk\/stornovanie-objednavky\/","headline":"Stornovanie objedn\u00e1vky","name":"Stornovanie objedn\u00e1vky","description":"Jednoducho nebolo by to prv\u00fdkr\u00e1t, kedy nastane nasleduj\u00faca situ\u00e1cia. Z\u00e1kazn\u00edk nav\u0161t\u00edvi e-shop, oslov\u00ed ho mno\u017estvo tovaru, s rados\u0165ou pod\u00e1va viacer\u00e9 veci do ko\u0161\u00edka. Objedn\u00e1vku n\u00e1sledne odo\u0161le, vypne po\u010d\u00edta\u010d, rozm\u00fd\u0161\u013ea a zist\u00ed, \u017ee to\u013eko vec\u00ed mo\u017eno nepotrebuje, objedn\u00e1vka sa mu zd\u00e1 nakoniec drah\u00e1. Alebo m\u00f4\u017eu nasta\u0165 in\u00e9 neo\u010dak\u00e1van\u00e9 a nevhodn\u00e9 situ\u00e1cie, kv\u00f4li ktor\u00fdm by z\u00e1kazn\u00edk t\u00fa […]","datePublished":"2017-12-08","dateModified":"2023-04-25","author":{"@type":"Person","@id":"https:\/\/www.enterplus.sk\/author\/#Person","name":"","url":"https:\/\/www.enterplus.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ee69a086fc043006d66000ff5e288b6b088fc8fa323128f3849437410a854832?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ee69a086fc043006d66000ff5e288b6b088fc8fa323128f3849437410a854832?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"enterplus.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.enterplus.sk\/wp-content\/uploads\/img_a284853_w2026_t1518094771.png","url":"https:\/\/www.enterplus.sk\/wp-content\/uploads\/img_a284853_w2026_t1518094771.png","height":0,"width":0},"url":"https:\/\/www.enterplus.sk\/stornovanie-objednavky\/","about":["Podnikanie"],"wordCount":483,"articleBody":"Jednoducho nebolo by to prv\u00fdkr\u00e1t, kedy nastane nasleduj\u00faca situ\u00e1cia.Z\u00e1kazn\u00edk nav\u0161t\u00edvi e-shop, oslov\u00ed ho mno\u017estvo tovaru, s rados\u0165ou pod\u00e1va viacer\u00e9 veci do ko\u0161\u00edka. Objedn\u00e1vku n\u00e1sledne odo\u0161le, vypne po\u010d\u00edta\u010d, rozm\u00fd\u0161\u013ea a zist\u00ed, \u017ee to\u013eko vec\u00ed mo\u017eno nepotrebuje, objedn\u00e1vka sa mu zd\u00e1 nakoniec drah\u00e1. Alebo m\u00f4\u017eu nasta\u0165 in\u00e9 neo\u010dak\u00e1van\u00e9 a nevhodn\u00e9 situ\u00e1cie, kv\u00f4li ktor\u00fdm by z\u00e1kazn\u00edk t\u00fa svoju objedn\u00e1vku rad\u0161ej zru\u0161il.T\u00e1to mo\u017enos\u0165 existuje a vrav\u00edme jej stornovanie objedn\u00e1vky.No nemus\u00ed to by\u0165 v\u017edy tak\u00e9 jednoduch\u00e9. K stornovaniu sa via\u017eu konkr\u00e9tne predpisy, v \u010dl\u00e1nku sa na ne pozrieme bli\u017e\u0161ie.Vieme, \u017ee poskytovate\u013e tovar prichyst\u00e1, najrad\u0161ej by n\u00e1m ho poslal, no v niektor\u00fdch pr\u00edpadoch by chcel z\u00e1kazn\u00edk objedn\u00e1vku aj tak zru\u0161i\u0165. Pravdu maj\u00fa niekedy obe strany, av\u0161ak niekto mus\u00ed by\u0165 v pr\u00e1ve.\u00a0 Potom v\u0161ak existuje mo\u017enos\u0165, odst\u00fapi\u0165 od zmluvy do 14 dn\u00ed, no z\u00e1kazn\u00edk by mal ma\u0165 k tomu ur\u010dit\u00fd d\u00f4vod, v inom pr\u00edpade m\u00f4\u017ee by\u0165 od predajcu pokutovan\u00fd ur\u010ditou \u010diastkou, to u\u017e z\u00e1le\u017e\u00ed od konkr\u00e9tneho predajcu a taktie\u017e \u0161kody, ktor\u00e1 vznikla. T\u00e1 vznikla minim\u00e1lne na po\u0161tovnom. Pri men\u0161om a lacnej\u0161om tovare \/cca okolo 20 Euro\/ sa to vlastne ani neoplat\u00ed.Ka\u017ed\u00fd poskytovate\u013e by mal v\u0161ak re\u0161pektova\u0165 z\u00e1kon, pod\u013ea ktor\u00e9ho m\u00f4\u017ee z\u00e1kazn\u00edk objedn\u00e1vku do 12 hod\u00edn od jej odoslania stornova\u0165, nemus\u00ed uv\u00e1dza\u0165 ani d\u00f4vod, mal by ma\u0165 na to pr\u00e1vo. No v pr\u00edpade, ak sa tovar okam\u017eite poslal, z\u00e1kazn\u00edk tak mus\u00ed zaplati\u0165 aspo\u0148 za to po\u0161tovn\u00e9, av\u0161ak len v pr\u00edpade, ak bol u\u017e tovar poslan\u00fd. V takom pr\u00edpade, kedy sa tovar odoslal napr\u00edklad na po\u0161tu alebo kuri\u00e9rovi, je v\u0161ak z\u00e1kazn\u00edk vopred upozornen\u00fd\u00a0 SMS spr\u00e1vou, najlep\u0161ie aj e-mailom.\u00a0Potom je to u\u017e trochu komplikovanej\u0161ie, av\u0161ak do doby 12 hod\u00edn by malo by\u0165 mo\u017en\u00e9 stornovanie, pokuta vznikne len za po\u0161tovn\u00e9 aj to len v pr\u00edpade, ak sa tovar u\u017e odoslal. Preto by bolo ide\u00e1lne o stornovan\u00ed informova\u0165 predajcu \u010do najsk\u00f4r, najlep\u0161ie k\u00fdm objedn\u00e1vku e\u0161te nestihne spracova\u0165.V momente, ako sa objedn\u00e1vka spracuje, by mal z\u00e1kazn\u00edkovi pr\u00eds\u0165 informa\u010dn\u00fd e-mail. Ale aj v takom pr\u00edpade by sa malo stornovaniu vyhovie\u0165, pokia\u013e je to v lehote 12 hod\u00edn od doby, \u010do z\u00e1kazn\u00edk objedn\u00e1vku odoslal.Vlastne ofici\u00e1lne m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo zru\u0161i\u0165 objedn\u00e1vky bez akejko\u013evek pokuty iba do 3 hod\u00edn od jej zaslania, v takom pr\u00edpade nemus\u00ed hradi\u0165 \u017eiadny poplatok.                                                                                                                                                                                                                                                                                                                                                                                        4.7\/5 - (4 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Stornovanie objedn\u00e1vky","item":"https:\/\/www.enterplus.sk\/stornovanie-objednavky\/#breadcrumbitem"}]}]